Do You Have to Use the Insurance Company’s Body Shop? (California Guide)

In California, you have the legal right to choose any repair facility to address your accident damage.

Insurance companies may recommend certain shops, but they cannot require you to use them. Many shops enter into contractual agreements with insurance companies, exchanging discounts on the work performed to receive referrals.  This may not be in your best interest as the insurance company’s priority is to save money on repairs, not ensure they are reimbursing for every required repair process, part, and material.

At Pacific Collision Center, we work with all major insurers while advocating for proper repairs. Insurance-recommended shops often operate under cost constraints. For luxury vehicles, this can lead to compromises that jeopardize the integrity and value of your vehicle.

Choosing your own shop ensures your vehicle is repaired according to proper standards, not just insurer guidelines.

Pacific Collision Center helps guide you through the process while protecting your interests and advocating for you!